'Displeased with library operation'

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The reorganization of the library service model may save money, but it does not decrease costs.

In fact the new service model costs the city of Beloit a lot in terms of poor customer service, loss of valuable staff members who were much loved by library patrons, loss of aesthetics (the new, award winning library building looks like a discount store now, thanks a lot), and the loss of a bastion of heart and caring. Society is moving in the direction of valuing experience and quality of time spent right when our public library is sacrificing what was a quality library experience where customers were valued and cared about for a library experience run on bare bones in favor of customers relying on self service and making do.

It is wonderful that the library is increasing the amount of programs they have, but it is abhorrent this is at the cost of the day to day library experience. My experiences have been: not being able to find help when I need it; walking in to a quiet, sad library that used to be full of happy staff; not knowing where to stand to get help; needing to pile books onto a stool in order for them to get checked out instead of onto an ample desk; children playing hide and seek in the stacks unchecked; and I carry the burden of knowledge that these service model changes and the management style of the current library administration have cost dozens of library staff their emotional well-being as well as their jobs.

No service model works if that's how it is being implemented. Mr. Dimassis, you work for the citizens of Beloit and we are displeased with how you run our library as the many comments being submitted to the comment box have shown.

Jenny Hoople

Beloit

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